by Glyn | May 22, 2019 | Blog
There seems to be a growing interest in The Customer Experience, but it shouldn’t be surprising to learn that the concept is not uniformly understood or applied. So what is this thing called The Customer Experience? A Customer Experience is an interaction [a...
by Glyn | May 15, 2019 | Blog
Business is all about selling to consumers what they want and need, in the form of a bundle of products, services, and inevitable experiences, that is a Solution, for more than it costs to produce that Solution. If you can’t do that, then either you haven’t got a...
